Customer Service
24/7 Support Chat
Answers on your website, day and night
A chat on your website that answers your customers' questions from your own documents, hands hard cases to a person on your team and keeps the full history. Installed with one line of code.
Customer: Do you deliver on Saturdays?
NexiAgent assistant: Yes, we deliver on Saturdays from 9 am to 1 pm. Which area are you in?
Customer: Porto. Can I speak to someone?
NexiAgent assistant: Of course. I'll pass your request to the team.
- Talk to a person
From €79/month + VAT
Included in Standard 500 conversations
Activation fee: €79 + VAT. Setup by our team: +€249 + VAT, optional.
14 days to try the plan. Setup fees are paid at the start. Pricing
Up and running in days, not months
Tell us what the business does
Send us the FAQs, the price list and the house rules. Or upload it all in the panel.
We install it on your site
One line of code on your pages. We handle it during installation, or you copy and paste it from the panel.
It starts answering
The chat answers only with what it knows. What it does not know goes to a person. Everything stays in your panel.
What it can do
What changes in your customer service
Compare how each task is handled, with the options and limits of your plan.
| What changes | By hand | With NexiAgent |
|---|---|---|
| Out of hours | Depends on team availability | Available 24/7, within your plan’s allowance |
| Repeated questions | A person answering the same thing | Answered at once |
| Hard cases | Routed by your team | Handed to a person, with context |
| Installation | Configured by your team | Self-service or our paid installation |
| History | Scattered across inboxes | All in the panel |
| When the plan runs out | — | The chat stops and we tell you; no overages |
Works with your tools
From the Pro plan, bookings, messages and contacts can go to the tools you already use. We build the connection ourselves, around your system, and quote it separately before you start.
Plans for 24/7 support chat
14 days to try the plan. Setup fees are paid at the start.
On an annual plan, pay for 10 months and use 12.
At the start: €328 + VATActivation + setup by our teamView or change setupView or change setup
How it starts
All prices exclude VAT (23%).There is always an activation fee, paid once: one of us checks the account, the number or the widget before the first call or chat. Installation is optional.
Paid once, on any plan and either option.
When you subscribe you pay €328 + VAT today. The plan is charged after the 14-day trial.
14 days to try the plan. Setup fees are paid at the start.
To start answering on your website.
At the start: €328 + VAT
Plan billed after 14 days.
- 500 conversations a month
- 1 website
- Answers from your own documents
- Hands over to a person when needed
- Full history
For teams with more online requests.
At the start: €328 + VAT
Plan billed after 14 days.
- 3,000 conversations a month
- Up to 3 websites, each with its own key
- Bigger knowledge base
- Every conversation sent to your own tools
For multiple websites and demanding support.
At the start: €328 + VAT
Plan billed after 14 days.
- 10,000 conversations a month
- Up to 10 websites
- Stronger model for harder questions
- Without our name on the chat
- Record of every change
- 5 analyst reports included
Enterprise
Security, SLA and dedicated support.
Know what you pay before you start.
The activation fee is required. Configure the assistant yourself or choose our setup service. Subscription billing starts after the trial; VAT is added to all displayed prices.
Activation fee: €79 + VAT. Setup by our team: +€249 + VAT, optional.
14 days to try the plan. Setup fees are paid at the start. Pricing
- Prices exclude VAT, no surprises
- Activation fee paid once
- Installed by us, or by you at no cost
- Data stored in Europe
- Cancel from the panel
Need a hand choosing?
14 days to try the plan. Setup fees are paid at the start.