Questions & Answers

NexiAgent is a NexiChat product with two assistants: call answering and support chat for your website. They reply using the information you configure and can route requests to your team.

No. Choose phone answering or chat on its own. Each product has its own plans and included usage.

The assistant helps with common questions, messages and requests. Your team still handles cases that need a person. Handover options depend on the product and plan.

You pay an activation fee of €79 per assistant. Setup by our team adds €249. Setting it up yourself has no extra installation cost. VAT is added to all amounts.

Try your chosen plan for 14 days before the first subscription charge. Activation and any selected installation fees are paid at the start; getting started is not free.

Checkout offers cards through Stripe or PayPal, according to the options available at the time of payment.

Cancel from the panel; the service continues until the end of the paid period. You receive usage warnings. The assistant pauses when the limit is reached; we do not automatically bill extra usage.

Configure it in the panel or choose paid setup by our team. We need your business information: hours, services, documents and answering rules.

It depends on the information available, integrations and who does the setup. If you choose our installation service, we agree the steps and timeframe with you.

Yes. From the Pro plan, bookings, messages and contacts can be sent to your CRM, calendar or software. We build the connection ourselves, to fit, and quote it separately before you start.

The application and database are hosted by OVH in France. Email delivery uses AWS in Sweden. See the Privacy Policy for providers and details of data processing.

Manage assistant information in the panel and contact us for access or deletion requests. Retention periods and applicable rights are described in the Privacy Policy.